Delivery charges

Delivery starts at ₹40 and depends on the speed you choose, and is free on orders of ₹749 or more. You always see the exact amount on the order summary before you place the order.

The charge is calculated on the item total, before any coupon discount is applied.

Dispatch and delivery time

Delivery time depends on your PIN code, and your order page shows where your order has reached.

We deliver across India. Your order page shows the current fulfilment status — order placed, packed, in transit, or delivered.

Payment

Cash on delivery is currently the only payment method. A handling fee may be added to cash-on-delivery orders; when it applies, it is itemised on the order summary before you confirm.

Online payment (UPI, card, netbanking) is not yet available.

Returns

Most items can be returned within 7 days of delivery. The window runs from the day the parcel reaches you, not the day you ordered.

Some categories set their own window, and a few do not accept returns at all. The exact window for an item is shown on its product page and on your order.

To start a return, open the order from Your Orders, choose the item and pick a reason. Return shipping is paid by the customer unless the item arrived damaged or incorrect.

• Change of mind is accepted on most categories within the return window.
• Damaged, defective or incorrect items: tell us and we will arrange the return at our cost.
• Refunds are issued once the returned item has been picked up and checked.

Cancelling an order

An order can be cancelled while it is still unfulfilled. Once it has been packed, cancellation is no longer available from your account — contact us instead.

Refunds

Once a returned item has been picked up and checked, the refund is issued for the price you paid for that item. Delivery and handling charges are refunded only where the whole order is returned because it arrived damaged, incorrect or incomplete.

Cash-on-delivery refunds are paid to a bank account you nominate when the return is approved. We will ask for those details then; we do not hold them otherwise.

Getting in touch

Write to support@zoveoo.com with your order number for anything about a delivery, return or refund.